Terms and Conditions
1. Scope and provider
These terms and conditions apply to the use of the EasyTenant SaaS application, offered jointly by ONSTUDIO (Louis Maurice Dietl, Am Schoolkamp 104, 46238 Bottrop, Germany) and Services Cologne (Mehmet Ayan, Vogelsanger Straße 197c, 50825 Köln, Germany). The application is intended exclusively for businesses within the meaning of § 14 BGB (property managers and landlords), not for consumers. Any deviating or conflicting terms of the customer shall not apply unless we expressly agree to them.
2. Description of services
EasyTenant receives requests from tenants via WhatsApp, SMS and email, assigns them to a category using AI, suggests service providers or commissions them automatically or after approval, sends welcome letters on request, and provides a dashboard. The specific scope of functions results from the current version of the application; we may further develop and adapt the services to the extent reasonable for the customer.
3. Registration and conclusion of contract
The contract is concluded when a customer account is created and these terms and conditions are accepted. The information provided during registration must be accurate and complete. Login credentials must be kept confidential and protected from access by third parties.
4. Trial period
EasyTenant can be tried free of charge for 30 days without providing credit card details. If use is not continued on a paid basis after the trial period ends, no costs are incurred. If use is continued, the fee arrangement under clause 5 applies.
5. Prices and payment
Use costs €7.50 per property per month, plus statutory value added tax where applicable. The number of managed properties is decisive. Billing is carried out monthly via the payment service provider Stripe; the fee is due at the start of the respective billing period.
6. Customer obligations
The customer shall use EasyTenant only within the framework of applicable law. The customer is the data controller under data protection law for the personal data of its tenants and service providers processed via the application; in particular, the customer shall ensure that the necessary information and consents from tenants are in place for the communication channels used (in particular WhatsApp and SMS). Unlawful content may not be transmitted.
7. Availability and maintenance
We strive for high availability of the application but do not guarantee any specific level of availability (no SLA). Maintenance work may lead to temporary restrictions. Outages caused by force majeure or by third parties beyond our control (such as WhatsApp or the SMS gateway) are outside our area of responsibility.
8. Usage rights
For the duration of the contract, the customer receives a simple, non-transferable and non-sublicensable right to use the application to the extent agreed in the contract.
9. Data protection and processing on behalf
Details on the processing of personal data are governed by our privacy policy and the data processing agreement (DPA) pursuant to Art. 28 GDPR, which forms part of this contract. For the tenant and service-provider data processed in the application, the customer is the controller and we act as processor.
10. Liability
We are liable without limitation for intent and gross negligence and for injury to life, body or health. In the case of simple negligence, we are liable only for the breach of material contractual obligations (cardinal obligations), and then limited to the foreseeable damage typical for this type of contract. Liability for indirect damage or data loss is excluded where data has been properly backed up. Liability under the Product Liability Act and other mandatory statutory provisions remains unaffected.
11. Term and termination
The contract runs for an indefinite period and may be terminated by either party by ordinary notice in text form, effective at the end of the respective billing month. The right to extraordinary termination for good cause remains unaffected.
12. Changes to these terms
We may amend these terms and conditions in text form with reasonable notice of at least 30 days. If the customer does not object within the period stated in the notice, this shall be deemed acceptance; we shall specifically point out this consequence in the notice. If the customer objects, either party may terminate the contract with effect from the date the change takes effect.
13. Final provisions
The law of the Federal Republic of Germany applies. The exclusive place of jurisdiction for all disputes arising from this contract is Cologne, provided the customer is a merchant, a legal entity under public law, or a special fund under public law. Should any provision be invalid, the remainder of the contract shall remain valid. Last updated: July 2026.